Symptom
A Slack connection that worked for days stops responding to DMs and mentions, with no visible error.
Evidence what you'll see
- The bot never answers in Slack
- Other channels and the gateway still run
- Happens after a few days of uptime
Cause
Slack Socket Mode reconnects stopped after 12 attempts, so after a long enough outage the gateway gave up on Slack for good.
Fix steps
0 of 2 done
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Verify the fix worked
- Send the Slack app a DM and confirm it replies.
Sources and credit
Summarized in our own words from these public reports. Credit goes to their authors.
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